-    Questions     -   Time scales     -

Questions - Term

We aim to dispatch all orders in the time scales mentioned below

This applies to working days only (Monday to Friday, excluding bank holidays)

Time scales for completion of order....

Non/Personalised Orders - 5 working days days

Wedding Invitations/Order of Service - 10 working days.

  All orders once completed will be sent by 1st class post, using the standard delivery service

..........................

RUSH ORDERS - (urgent order - if selected)

If you need your order sooner than the estimated time scale quoted above,

please use our rush order service.

Dispatch Times

Non-personalised items ordered before 8am : Same day

Non-personalised items ordered after 8am : Next day

All other personalised products: 1-2 working days following approval of proof *
if requested when an order has been placed.

Please note we do not work week-ends or Bank Holidays

..........................


Overseas Delivery Options

All orders are dispatched via standard Airmail which usually takes around 5-7 working days but can take longer.

PRIVACY POLICY

Click here for more details

Frequently Asked Questions

How long would it take for me to receive my items?

Please see estimated time scales above regarding orders placed. You will also need to allow a few extra days for delivery.

If you need them urgently. We do offer a Rush Order service. But this will be an addition cost on top of your order.

Using the Rush Order Service will ensure your order is completed within 1 - 2 working days.

Out of stock items

Occasionally we may hold onto your order if we are out of stock of a large part of it.  But we  always let you know the possible time scale for dispatch if this case.

Handmade Wedding Invitation Notice

We would strongly recommend placing your order asap if you would like us to complete your Wedding Invitations for you. That way we can make sure we have all the items in stock, ready to complete your order!

What forms of payment can I  use?

Once you have selected your items to purchase you have a range of payment options intended to suit you.

We accept Visa, Delta, Visa Electron, Mastercard, Switch and Solo.

I am having problems paying via  PAYPAL

Please give us a call, we now take payment over the phone!

When will the payment be taken from my account?

Payment will be taken as soon as your order has been placed with us.

Is it safe for me to use my credit card?

Shooting Star provides totally safe and secure online shopping 24 hours  a day, 7 days a week.

Will my personal details be kept private and secure?

At Nickiís Stationery we are committed to protecting your security and  privacy.

Will I receive a receipt for my  order?

On placing your order via our Nickiís Stationery website, you will receive e-mail confirmation of the products that you  have ordered and their respective prices via Paypal.

 If you place your order the phone, we will be able to advise about timescales and we will pop an invoice within your parcel, which will include a break down of your products ordered and their respective prices.

 We Have The Right To Refuse Any Orders Placed.

............................................................................

Canceling An Order

Plain Products

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 your right to cancel an order starts the moment you place your order and doesn't end until 14 days from the day you receive your goods.

Personalised Products

             You donít have the right to cancel Custom Orders or Products that are Personalised.

.....................................................................

You will be responsible for the cost of returning the goods.

..................................................................

PLEASE CONTACT US IN WRITING ONLY IF YOU WISH TO CANCEL

As a customer, you will have to take reasonable care of the goods whilst in your possession.

Please e-mail us to cancel nickistationery@gmail.com

Personalised/Custom Orders/Made To Order Ė we would advise you to order samples if you are thinking of ordering personalised products. That way you can see the quality, and design before your order is placed with us.

Printing extra place cards for last minute additions

(after order has been shipped).

To have extra cards printed after the original order has shipped, there is a £10 charge plus the shipping expense (limit of 20 cards). Please contact us for pricing if you need more than 20 additional place cards.

Please note that we normally provide a few extra blank place cards with your original shipment. If you have any last minute additions, you could also use these cards to hand write in the guest's name.

DELIVERY

How much will I be charged for delivery?

Due to the price rise with Royal Mail we have had to increase our p & p charges for 2012.

UK orders - delivery charge will be -

   0.01 - 5.00                      - Cost £1.99

 £5.01 - £15.00                  - Cost £3.99

£15.01 - £40.00                - Cost £4.99

£40.01 - £60.00              - Cost £5.99

   £60.01 - plus                 - Cost £6.99

How will my products be delivered?

Your products will be delivered  via Royal Mail by 1st Class post

Please make sure that you enter your correct delivery address when ordering. We will not be liable for the failure to deliver the goods ordered if an incorrect address is provided.

Customer Proofs

A proof will be provided via email for some personalised stationery orders. Proofs need to be checked thoroughly as we cannot be held responsible for errors found once a proof has been agreed.

We ask for a confirmation email before we print and dispatch your order. When checking your PDF proof, a PC/laptop must be used wherever possible.  As proofs may not display correctly on a phone or tablet due to the size of the screen.

Colours can vary greatly also from one monitor to another. And are not representative of the printed products.

All designs and proofs are owned by Nickiís Stationery.  And must not be reproduced by any other company without our full written consent.
 

I've just ordered, can you dispatch my order urgently?

We pack and dispatch orders in the order that they are received.   Unless you have selected our Rush Order Service.  If that is that case, then your order will take priority over all other orders.

Orders Placed

We also reserve the right to supply a substitute item if any products are out of stock at the time.  This will be as close to the original item as possible. We will meet the cost of returning the substitute goods to you, if you choose to cancel within the Cancellation Period.

Orders Sent Outside The UK

Yes, we are happy to send orders outside the UK. But please note that the delivery time will be longer.

Important Information

All confectionery may contain traces of nut.

All products are not suitable for children 3 years or under.

Further Questions

If you can not find the information you are looking for on this page.

Please e-mail nickistationery@gmail.com

Office Hours are Monday to Friday 9.30am - 4.30pm

Shortages

                 Please check the content of your order on arrival, should there be any discrepancies                       please contact us within 2 - 3 days.

E-mails  received at the week-end will be answered first thing Monday morning!

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions, if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
 

We reserve the right to change these terms and conditions from time to time. If you decide to continue to use the site,  you have then accepted all our terms and conditions set out above. It is your responsibility to read these terms and conditions before placing an order.

copyright © Nicki Pilkington Ltd - All rights reserved